COVID-19

Following the Covid-19 pandemic, we have a public health responsibility to ensure our accommodation is clean, not only to the eye, but also that any potential virus is removed to the best of their ability to prevent any spread.

We have completed the necessary risk assessments and follow this protocol:

  1. Ensure the rooms/property is ventilated whilst cleaning. If it is safe to do so, and won’t compromise insurance policies, suggest that guests leave windows open prior to departure. This will ensure that there is no air borne virus in the property.
  2. Understand the clean level required and have the appropriate equipment.
  3. Wear the appropriate protective clothing (gloves, apron and mask where appropriate).
  4. Prepare the area to be cleaned (reducing the load) – remove waste, remove dirty linen and towels and carry out any initial cleaning required (ie load dishwasher, clear out fridge for leftovers, clear surfaces, etc).
  5. Bedding & Linen: Use gloves to remove dirty linen carefully directly into bags (if it has not been stripped by guests). Linen should not be shaken in case viruses are dispersed through the air. Ensure it is removed from the property prior to cleaning. Clean pillow and mattress protectors should be used for each changeover. Bedding should be sprayed with disinfectant or pillows and duvets can be rotated (removed and left bagged for 72 hours between use). Remove gloves and dispose of them after stripping beds. Wash hands. Apply clean gloves before putting the clean linen on the beds.
  6. The same applies to towels, bathmats, tea towels and any other removable linen items.
  7. Disposal of waste: waste of any kind should be placed in a plastic bag, tied and removed from the property and disposed of in an external bin. Hazardous waste should be disposed of according to government or Cornwall council guidelines.
  8. Clean using general cleaning products – or hot soapy water. We suggest that all crockery, cutlery, glassware is put through the dishwasher to ensure virus free if possible. Alternatively wash in hot soapy water.
  9. Disinfect using appropriate products and ensuring it is left on the surface for the required time to kill the virus: make sure the product will work on enveloped viruses. Look for EN14675 or EN14476 and follow manufacturers guidelines, some products can be misted onto soft furnishings.
  10. Wash hands fully after the removal of protective clothing. Hand sanitiser can be used if hot running water is not available.